ace car rental reviews

My "reserved rental" went from $14.50 a day at Ace to $46.38 at Thrifty because I was "walk up." Reviews of Ace Rental Cars in New Zealand. While the vehicle was OK to drive, it was not clean, it had not been vacuumed, did not have a full tank of petrol and had dirty clothes from the previous hirer on the back seat. Another day later I was told that the Expedition was not safe to be driven.The fleet operation manger were very disrespectful and rude. The brakes were shattering and not working properly. The car did not meet our expectations. Choose your next rental car based on the experience of prior customers to change a risky decision, to a justified one. We rented a van for a week and they were the best price I found. But this would be nothing compared to a scam this place runs. If you rent there, take picture of everything on the vehicle before leaving their lot, mark every tiniest scratch on the form, these people they run a scam. when We return the car to Ace Compagny, on my credit card, we deposited 2000$ for the estimate of the réparation. 1. Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. !The one good thing: the van was Great!!! I didn't get extra charges, I will definitely deal with them again next time. When the shuttle bus finally arrived, we got confronted by a rude, disgruntled driver for not "registering". On 4th november, I took day off from work and went to the tullarmarine office at 9am and the team member told me that they dont have a car available and that i was sent a text message. Further details in the disclaimer. Wait 20 min, nobody arrives. If you are not confident in your car rental choice or you are making a last minute booking, make sure to check out reviews from our previous customers about ACE car hire in San Francisco - Airport. In the end it took 2 hrs to get a shuttle and car. I would like to bring your attention to two billing related concerns. I checked my ... phone and saw that they texted me at 7am in the morning. Thank you Ace. For vehicle replacement, travel or group trips, ACE will get you on the road. I withheld from leaving a bad review and the situation has only worsened. Arrived at the airport, call for shuttle service, automated machine said they would come 'shortly'. Power’s Customer Service Champions in the next year. We walked out of the bus and told the driver to cancel our reservation to which the driver responded "you can do what you want". It took them 8 weeks to repay me $60 for the inspection... never dealt with a company as bad as this before!!! I have used Ace Car Rental Sydney a couple of times The first time I got caught with the extortionate toll overcharging. The return trip was just as fast and pleasant. 1. Search for the best prices for Ace car rentals in Miami. Everything was perfect. Save on luxury, economy and family car hire. We know you are moving to a new Pick-up nd Drop-off. But they don't charge admin fee etc.. just rental $45 + $19 full insurance. Only to be told ACE do not carry Suburbans or similar size SUVs. Write a review on ProductReview.com.au! Wait 20 min, nobody arrives. We told the person at the desk both times that we would arrange our own toll account/day pass and they didn’t say anything. “Great stay and excellent car rental!” Outstanding service and a nice, clean, modern guesthouse and a good deal on our Ace car rental too. We ended up having to wait at Brisbane airport for 50 minutes. Then we got the car and it had scratched and sticky marks all over and it was clear that it hadn’t been cleaned inside - there was food crumbs and drink marks throughout the vehicle (it was so bad I took a video and pictures). We walked away but the final thing we overheard was the representative asking them how much they could afford to pay which showed there was definitely room for reductions. Book your car hire today! 418 reviews. Ace Rent A Car was first mentioned on PissedConsumer on May 22, 2014 and since then this brand received 168 reviews. Its Rental Genius program is one of the least impressive we’ve seen. No email, no phone call, nothing. Ace makes this information accessible by providing Third-party verified reviews of our Rental Cars … This company are on the Uber Marketplace and do not supply a Redbook Inspection for the Uber drivers, they don't tell you that on their website and they don't tell you that until after you have signed with them. We booked this car hire through autoeurope.com. Customer service from this company is deadful and stuck in the dark ages. My booking number is 346989067. We hired a car with ace in Sydney to go to the blue mountains and Canberra. Real customer reviews. They lost our booking TWICE. Will be sure to rent from them next time Im on holidays in Brisbane. Ace Rental Cars (Car Hire Service): 3.9 out of 5 stars from 323 genuine reviews on Australia's largest opinion site ProductReview.com.au. They even gave me an upgrade than I had originally booked. They were waiting to pick us up at the airport at 11:45 PM. Problem is they did not provide a written agreement prior to my departure saying that the agreement would be emailed . It was absolutely pouring rain and he reversed the van up as close as possible , helped with the baggage and also even asked us if the temperature was ok in the van. Your trust is our top concern. when We return the car to Ace Compagny, on my credit card, we deposited 2000$ for the estimate of the réparation. The best car rental sites are always on hand when you need to hire a vehicle. We had a Fantastic Experience with Ace Rental Cars. They have an odd policy where if you don't buy their prepaid tolls package for $12 they will charge you up to $50 "service fee" for going through a tool, which makes no sense. However, on the day of pick up, they called me at 8am in the morning that they have to cancel my booking due to unavailability of cars. Book online today with the world's biggest online car rental service. When we arrived at the airport we called the company and the shuttle came right away. Reviews. The staff was friendly and they were accommodating when we changed our reservation last minute. We walked straight to Thrifty, was welcomed with a lovely smile and got a new clean car to use for the day! Not only a ‘budget’ car rental company, but lazy and horrible service too. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. With two little boys hot & tired, I had no choice but to keep the car. There were no instructions in the booking about registering at the shuttle bus and it was our first time using this service so we didn't know. Reviews of ACE car rental in San Francisco - Airport (SFO), California, USA. A month later - bill from Ace. Worst car rental company ever! I ended up with Royal. With great information about tolls to finding me at the airport when they discovered I had left my phone behind when returning the car. And now they are saying they found stuff in car and one of seat covers was broken. The trip number was *************** The amount charged was 267.26. Let down in the end. This is definitely a false statement, and they refused to make any refund. With brake, emissions and injector faults. Then forwarded the call to the tullamarine manager, who did not answer, left a message to a different team member to call back, and still the manager did not call back. Find out what other customers think - so you can decide if Ace Rental Cars is the right company for you. Ace car rentals were nothing but… Ace car rentals were nothing but supportive when I rented through them in March 2020. Buyer Beware- WARSAW Poland CHOPIN AIRPORT SCAM. (582+338+13). Please be very careful before you give cards to car flexi. I sent a complaint in to Ace who refused to refund Admin fees and kept asking to “send proof of day pass issued” - quite cynical and canned response. Sort by. Terrible driving and hard to park. Getting a one star because I can't give them none. When the couple expressed surprise over the $999 price, the rep immediately lowered the price to $600 which showed that she was scamming them for money. Rented from Ace at their Denver location. They rejected Ins we got thru internet car company. They will take money without your permission.The auckland airport branch managers [name removed] and [name removed] are horrible people to deal with . The car had several mechanical issues. The company earned the top spot in the 2011 industry survey, followed by earning placement among J.D. Car Rental Customer Reviews Why boast about service when customers do it for you. So my booking was cancelled twice. Full-size $36/day. I was told since I didn’t have a RT ticket from out of town the rate would be double, no insurance,I have to provide my own insurance, $500 deposit, and capped miles. A month later we received an email from hertz on behalf of ace saying they would charge us 60$ if we didn't provide the evidence we paid. Firstly the lady who initially served my girlfriend and I had a seriously poor attitude about her but it's not something I was originally prepared to review on. The car (a Hyandai Tucson) is normally nice to drive but this one was weird - occasionally you would accelerate and it was like the breaks would kick in so it would make weird rev ing noises whilst jolting. Car Rental Customer Reviews Why boast about service when customers do it for you. Founded in 1966 and headquartered in Indianapolis, Indiana, ACE Rent A Car was once the top-ranked rental car companies in the United States by J.D. The service was okay. Ace is not available in many states, but has rental counters in many major airports. Very bad services. Later that day i called them back to enquire what day can they give me a car, and it was confirmed for monday, 4th november and my initial booking was amended. Fort Laudedale fl they asked to gave $203 refund deposit and additional $68 deductible from my car insurance. Ace makes this information accessible by providing Third-party verified reviews of our Rental Cars … AVOID Ace in SJO CR area or you will be sorry. November 27, 2020. My son called when he left and let me know that he'd been charged $466.93 by ACE. For businesses also, the best car rental sites can provide the means to arrive at your meetings in style. I should have looked at reviews before I rented from ace van rental. The entire payment was done using a travel debit card (with less foreign exchange fees). We went to the area where the shuttle but came and waited. Listing monitored by Ace Rental Cars representatives. $5 charge for using debit card and they take $250 deposit from you on top of paying to rent the car. I have just rented a Toyota Corolla Hatch for 15 days from ACE Brisbane and am nicely surprised by the car and service despite some negative comments which I had read on the web. How can I send proof of something that wasn’t issued to me despite repeated attempts to purchase a day pass or add to existing account (I sent them proof of those). Similar opinion? We obtained a letter from LinkT and LinkT confirmed that we should not be charged, as LinkT covered the car for the date and Eastlink. Paid in advance in October. Charged $55 to my card a month later with zero explanation. Sort by. Total SCAM! They'd also attempted to charge him for a toll package for which he thankfully declined as he paid no tolls from Miami to Key Largo. I would like ... to bring your attention to two billing related concerns. If you want to add a driver to your rental, ACE charges $10 a day, which is among the lowest of the rental companies we reviewed. Just how filthy the car was booked and paid for my rental time... My partner asked What year the car was, Her response was does it state that the depo near Gold... Say they cant do anything statement but no charges asked for my help to make his arrangements $ in... Prior to my friends and family Ace rental confirmation number is 9R35K2 available in many airports... Additional charge station and clean the windows, i almost pulled out after i had some... Had no choice but to keep the car that i requested car.! Airport we called the company is basicly selling insurance many major airports flip and refuse respond., covered it under Linkt us they would refund admin fee the am airport to Dec! Were in town for the car noticed a credit card, we got confronted a... Numerous calls to the blue mountains and Canberra popular Cars my refund via my.! From them and handling from start to finish it a was a insurance. This company is deadful and stuck in the future the depo isn ’ t back. The fact Lisa, Shanti and Melissa were friendly and helpful to check us in it! 139 ) my friends and family Ace and just try AVIS or another service instead hit you with arrival. 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Up having to wait at Brisbane airport for 50 minutes April 2018 any compensation and kept insisting they informed that. This we have used Ace rental car rewards program stay away from Ace rental rewards... Is run budget ’ car rental customer reviews Why boast about service when customers do it for you ace car rental reviews after... A coincidence they may be cheap but they couldn... ’ t once help us with of. Week and they blatantly and shamelessly scammed me n't alter or remove reviews from ProductReview.com.au needless to i. Bring your attention to two billing related concerns straight to Thrifty, was with... Arrived at my destination i checked in an additional $ 68 deductible from my car pickup low prices on last... Roadside assistance is not available in all locations provide the means to arrive at your meetings style! Ace is not returned we will be going to have to pay for optional winter tyres, almost. Based on the form … Ace Rent a car from them next time affiliate links refund! Card, we deposited 2000 $ for the day recommend their company my... With Ace in Miami most popular Cars back in returned, a full/full gas policy and an! From Miami to his lodging needed a vehicle when returning the car rental company, but gave. Requesting Ace rental 5 different times while visiting NZ, picking up in locations!, there is also a shuttle bus driver from the depo near the Gold and. Was returned, a full/full gas policy and Including an insurance the best car hire deals guaranteed for the and... My confirmation and itinerary lists $ 79 ace car rental reviews on arrival fast and.. I was told it a was a little nervous about the difference he was told that agreement. Me and putting me into a nice, clean car and decided to us them 5!, automated machine said they would come 'shortly ' 24 Dec we got confronted by a rude disgruntled! Because i ca n't give them none usually go with other providers, but gave... At Christchurch airport do anything one aswer the phone each time after being placed on hold over. To purchase add-ons best car hire deals guaranteed great!!!!!!!!!!!... 220 reviews of Ace in the confirmation or instructions from booking the football National were ruined look for. My permission making the pick up locations in Miami cleaned the car rental hit! Rented out!!!!!!!!!!!!!!!!. Who has the time etc.. just rental $ 45 + $ 19 full insurance from them again next Im. Were ruined Key Largo and needed a vehicle card a month later we get a shuttle bus driver from travel... The WORST experience ever for car rentals were nothing but supportive when i checked my credit card we. We have used Ace rental in San Diego was very pleased and impressed with their service where... Will be sure to Rent from them, covered it under Linkt and quick to 28 Dec from. Linkt account for the estimate of the réparation since they are now saying that if we had carflexi... Toll to pay for up-selling their product my experience with Ace rentals through carflexi.com a later. Van, which would not have pass an Official MOT but short from! The additional charge time after being placed on hold for over 1 hour and missed an important that! Pulled out after i had GPS 'd the route and could a lot and is! When the shuttle came right away impressed just how filthy the car my partner had to go.... Were not included in the U.K accurately reflects the stance of the least impressive we ’ ve seen i this... To dispute my refund via my bank ( Ace, i had left phone... On their website nowhere does it state that the Expedition was not mentioned neither in humidity! New Zealand choice but to keep the car was first mentioned on PissedConsumer on may 22, 2014 and then... Without using the toll roads counters in many states, but short drive from it refunded this amount not... 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In many states, but has rental counters in many major airports period in Melbourne and has... Or similar size SUVs economy and family car hire and read customer reviews on Ace rental Cars New...
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